Privacy Policy
Effective Date: 2025
Welcome to Qeella Clean, a subsidiary of Qeella Limited. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and online platforms.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
To provide you with the best cleaning services, we may collect the following types of information:
A. Personal Information
- Name
- Phone Number
- Email Address
- Home or Business address
- Payment details (processed securely via third-party payment providers)
C. Technical Information
B. Service-Related Information
- Booking details (date, time, and type of service requested)
- Preferences for cleaning and special requests
- Communication records (emails, messages, or calls related to customer support)
- IP address
- Device information (browser type, operating system)
- Communication records (emails, messages, or calls related to customer support)
How We Use Your Information
Qeella Clean uses your data to:
- Provide & Manage Services – Process bookings, assign cleaners, and ensure service delivery
- Customer Support – Respond to inquiries and resolve issues
- Payment Processing – Securely process payments via trusted third-party providers
- Personalization – Tailor services based on your preferences
- Marketing & Promotions – Notify you of special offers, discounts, and updates (you can opt out anytime)
- Safety & Security – Prevent fraud, unauthorized access, or misuse of our services
- Legal Compliance – Fulfill regulatory and legal obligations
How We Protect Your Data
We take data security seriously and implement measures to protect your information:
- Secure Transactions: All payments are processed through encrypted gateways (e.g., Paystack, Flutterwave).
- Access Control: Only authorized personnel can access customer data.
- Data Encryption: We use SSL encryption to protect sensitive data.
- Privacy Policies for Third-Party Services: We ensure that our partners comply with strict privacy standards.
Sharing Your Information
Qeella Clean does not sell or rent your personal data. However, we may share your information with:
- Service Providers: Trusted cleaning professionals assigned to your booking
- Payment Processors: Third-party payment gateways for secure transactions
- Marketing & Analytics Partners: To improve our services and send relevant offers (only with your consent)
- Legal Authorities: If required by law, we may disclose information to comply with legal obligations
Your Privacy Rights
You have full control over your data. You can:
To exercise any of these rights, contact us at [Insert Email Address].
- Access & Review Your Data – Request a copy of the personal data we hold about you
- Update Your Information – Modify inaccurate or outdated details in your profile
- Request Deletion – Ask us to delete your personal data (subject to legal and contractual obligations)
- Opt-Out of Marketing – Unsubscribe from promotional emails and messages
Cookies & Tracking Technologies
We use cookies to:
You can manage your cookie preferences in your browser settings.
- Enhance your browsing experience
- Track website analytics and service performance
- Deliver targeted promotions and personalized offers
Retention of Data
We retain your personal information only for as long as necessary to fulfill our services, comply with legal obligations, or resolve disputes. If you cancel your account, we may retain some data for record-keeping purposes unless deletion is requested.
Third-Party Links & Services
Our website may contain links to third-party sites (e.g., payment processors, marketing platforms). We are not responsible for their privacy practices. We encourage you to review their policies before sharing your information.
Updates to This Privacy Policy
Qeella Clean may update this policy periodically. We will notify you of any significant changes via email or website announcements. Please review this page regularly to stay informed.
Last Updated: [Insert Date]
Contact Us
For questions about this Privacy Policy or your data, please reach out:
📍 Qeella Clean
📧 Email: clean@qeella.com
📞 Phone: 08137173122
Your Privacy Rights
You have full control over your data. You can:
To exercise any of these rights, contact us at [Insert Email Address].
- Access & Review Your Data – Request a copy of the personal data we hold about you
- Update Your Information – Modify inaccurate or outdated details in your profile
- Request Deletion – Ask us to delete your personal data (subject to legal and contractual obligations)
- Opt-Out of Marketing – Unsubscribe from promotional emails and messages
Newsletter
Help Center
Get in touch
- clean@qeella.com
- 08137173122